Payment and Refund Policy

1. Introduction

This Payment and Refund Policy applies to purchases made through campingequiptop.com ("we", "us", "our"), an online store offering summer toys for children across Switzerland. By placing an order on our website, you agree to the terms outlined below in accordance with Swiss legislation.

2. Payment Methods

We accept the following secure payment methods:

• Major credit/debit cards (Visa, Mastercard, American Express)
• PayPal
• Twint
• Bank transfer

All payments are processed in Swiss francs (CHF). Orders are confirmed and shipped only after receipt and verification of full payment.

3. Pricing and Taxes

All prices shown on our website include Swiss VAT where applicable. Pricing may be adjusted without notice; however, the price confirmed during checkout is guaranteed for your order.

4. Order Confirmation

You will receive an order confirmation email once payment is successfully processed. This email serves as acceptance of your order and a confirmation that your items will be shipped.

5. Return and Refund Policy

According to Swiss consumer protection regulations, you have the right to return unused, undamaged items in their original packaging within 14 calendar days of delivery for a full refund. To initiate a return, please notify us in writing at info@campingequiptop.com before sending the goods back.

Unless the product is defective or we made an error with your order, you are responsible for return shipping costs. Once we receive and inspect the returned goods, your refund will be processed within 14 days to the original payment method.

6. Non-Returnable Items

Please note the following items are not eligible for return or refund, unless defective:

• Products that have been used, assembled, or damaged after delivery
• Personalized or custom-made toys
• Gift cards or vouchers

7. Damaged or Incorrect Products

If you receive damaged or incorrect products, please contact us within 48 hours of delivery with photos and details. We will arrange for a replacement or a refund at no additional cost, including covering return shipping if applicable.

8. Contact Information

For questions or assistance with payments or returns, please contact us:
Email: info@campingequiptop.com
Phone: +41 58 787 11 54
Address: Neue Winterthurerstrasse 7, 8305 Dietlikon, Switzerland

9. Policy Updates

We reserve the right to change this Payment and Refund Policy at any time to comply with Swiss legal requirements or to improve our service. Any updates will be posted on this page and apply to future transactions.

Last updated: July 4, 2025